Armadillo Safe and Vault

Shipping

Shipping is only available for the lower 48 states. Shipping is FREE on orders over $100.00.

The shipping carriers will not deliver on dirt road. Some remote rural areas, cul de saqs, islands, toll bridge access areas, ferry tolls, etc. may be subject to additional charges since they are considered remote access locations.

If your house is in a remote access location and has special delivery needs like requiring a specific type of truck, you will need to notify us when the purchase is made. If additional charges apply you, the customer will be notified before shipping for approval.

For remote access locations please email us at customerservice@armadillosafes.com so we can provide you with a remote access location quote.

Delivery Service Levels

Potential Damages

Before signing the delivery receipt, thoroughly inspect the packaging and item. By accepting the shipment, you release both the freight company and Armadillo Safes from liability for damages not reported on the delivery receipt.

Inspect both the packaging and item upon receipt. Note any damages on the Bill of Lading (BOL) before signing. Use a razor blade and tin snips or wire cutters to remove padding, keeping the steel bands intact.

For major issues, refuse delivery and note 'FREIGHT DAMAGED AND REFUSED' on the BOL. For minor scratches, accept delivery and contact us within 24-48 business hours for free touch-up paint. If the driver refuses inspection, write 'TRUCK DRIVER REFUSES TO LET ME INSPECT FOR DAMAGE' on the BOL before signing.

For damaged items, send photos to customerservice@armadillosafes.com within 24-48 business hours.

Order Confirmation

After placing your order, we'll process the charges to your credit card. If the safe is in stock, we'll ship it to you within 5-7 business days, with the possibility of slight variations depending on the brand.

Once the item is shipped, we'll email you the tracking number within 24 hours. If you don't receive tracking information within seven business days, please contact us at customerservice@armadillosafes.com.

In case the item is not in stock, we'll promptly inform you via email. You can then choose to wait for the item to become available or opt for an alternative product with immediate availability.

Delivery Lead Time

After shipping, the lead time for delivery will depend on the carrier's estimated delivery date provided in the tracking information.

However, it's important to emphasize that this is just an estimate and could be subject to change.

Neither Armadillo Safes nor the shipper have control over the carrier's delivery schedule.

While we would like to take action if any delays occur, our ability to influence delivery timelines is limited. We will, however, diligently follow up with the carrier on your behalf to ensure your package is on its way and to provide any necessary assistance.

Cancelation & Refunds

Orders cancelled after 24 hours will be subject to a 5% administration fee, regardless of whether the order has shipped.

If the order has already been shipped, the buyer will also be responsible for any applicable restocking fees, as well as the original and return shipping charges.

Refunds will only be issued to the original credit card used during the order placement.

Please note that bespoke orders for items such as AMSEC Vault Doors and TruckVault cannot be cancelled once placed, as they are custom-manufactured upon request.

Return Policy

To initiate a return, obtain a Return Authorization within 15 days of receiving your order. Returns without valid authorization will not be accepted.

Products must be in new, unused condition and returned in their original packaging. You are responsible for the return shipping costs (both ways) and any restocking fees. For returns, contact us at customerservice@armadillosafes.com.

 Please note that items returned in less than perfect condition or without original packaging may have additional restocking fees. Damaged items without notations on the Bill of Lading (BOL) will also incur restocking fees, and you'll cover the return shipping charges.

Refunds will only be issued to the original credit card used for the order, after verifying the item's condition upon return to the warehouse.

How discreet is your delivery?

Our safe delivery is completely discreet. The Delivery Company arrives in an unmarked truck or a truck with generic shipping information, ensuring your privacy and security.

We value your privacy and strive to provide a seamless and inconspicuous delivery experience. You can have peace of mind knowing that your safe will be delivered securely and discreetly, with no unnecessary attention drawn to its contents.

At Armadillo Safes, your safety and satisfaction are our top priorities. With our discreet safe delivery service, you can confidently receive your order without any unwanted attention or concern.