SHIPPING AND RETURNS

Shipping is only available for the lower 48 states. Shipping is FREE on orders over $100.00

The shipping carriers will not deliver on dirt road.

Some remote rural areas, cul de saqs, islands, toll bridge access areas, ferry tolls, etc. may be subject to additional charges since they are considered remote access locations.

If your house is in a remote access location and has special delivery needs like requiring a specific type of truck, you will need to notify us when the purchase is made.

If additional charges apply you, the customer will be notified before shipping for approval.

For remote Access locations please email us at customerservice@armadillosafes.com so we can provide you with a remote access location quote.

DELIVERY SERVICE LEVELS:

Click here to read the difference between our Service Levels

FREE Curbside Delivery
FREE Shipping
Inside (Threshold) Delivery
White Glove Delivery

POTENTIAL DAMAGES:

Please thoroughly inspect the packaging of your item and the item itself when it arrives and make note of all potential damages on the BOL (Bill of Lading) before signing to accept a delivery. You need to be prepared for your delivery so you can inspect it. Once your safe arrives cut away the padding using a razor blade and tin snips or wire cutters (leaving the steel bands on).

You NEED to note all damage on the bill of lading. Please refuse deliveries for major issues like a lock that has been struck, lots of deep gauges, or paint that is so deeply damaged.

If you do refuse delivery, notate FREIGHT DAMAGED AND REFUSED and take as many pictures as you can.

For small scratches on the Paint or handle bar please accept delivery and we can send you touch up Paint to your address for free.

In the rare case that the driver will not let you inspect for damage, please write down on the bill of lading: TRUCK DRIVER REFUSES TO LET ME INSPECT FOR DAMAGE before signing and then sign for it.

If your item(s) do arrived damaged and you have noted this damages on the shipping label, please send photos to customerservice@armadillosafes.com and we will proceed accordingly.

Please be aware of the fact that if your items arrive damaged and you do NOT make notations on the shipping label this means you are accepting the item as is and are agreeing to the fact that the item was delivered to you in perfect condition. In this case there is not much we will be able to do to help you since we will not be able to go after the carrier for shipping damages.

ORDER CONFIRMATION:

After you place your order, if your safe is in stock, we will process the charges to your credit card and will ship the item to you in approximately 3-7 business days. Times may vary according to brand. After your item ships we will send a tracking number to your email address on file within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us within seven business days of your order, feel free to follow up with us at customerservice@armadillosafes.com

When the item you purchased is not in stock, we will notify you as soon as possible via email to confirm whether you would like to add the order to the shipping queue or switch to an item that has more immediate availability.

CANCELLATIONS & REFUNDS:

All orders cancelled after 24 hours are subject to a 5% administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual restocking fees if they apply and the original and return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Bespoke orders for items like AMSEC Vault Doors, TruckVault and WOLF Specialty safes can NOT be cancelled once orders are placed since they are manufactured upon request.

WHAT IS THE RETURN POLICY?

A Return Authorization is required for all returns. Any returns not accompanied by a valid Return Authorization will not be accepted. All returns must be authorized within 15 days of order receipt. Products must be returned in new, unused condition and in the original packaging.

You as a customer will be responsible for shipping cost (back and forth) and restocking fees. Please contact customerservice@armadillosafes.com if you need to process a return.

Items not returned in perfect conditions or returned without original packaging and accessories are subject to additional restocking fees. Items that are damaged and that do NOT have notations made on the BOL will be subject to restock fees and you will need to cover the shipping charges back and forth if you wish to return them.

Refunds will only be issued to the original credit card that was used when placing your order and only after the item has been received back at the warehouse, and we have verified there are no damages.

HOW DISCREET IS YOUR SAFE DELIVERY?

The Delivery Company will show up in an unmarked truck or a truck with the shipping company’s information on it.

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