The White Glove Experience is the highest service level available. Please note that at this moment, we only offer this service level for the brands Hollon and Phoenix.
If you did pay for installation, this is where the team will start giving you the royal treatment.
We highly recommend anchoring or bolting the safe into the place when the option is available. If this is something you would like, you need to let us know and add this to the White Glove Delivery Form so that your quote can include this level of service.
Ensuring you have an incredible delivery experience is what this service level is all about. This service includes uncrating, unpacking, and placing the product in the desired location in the building or home. Throughout the process the expertly trained delivery crew will protect your home and merchandise from damage. If needed the Company will provide a COI of certificate of insurance that states the team is covered and insured.
Upon completing the installation the team will clean up after the installation removing the pallet, packaging and remaining debris.
The costs for having your safe delivered from the store to your home typically depends on these factors: Where you live, whether or not bolting down is required, how much the safe weighs and where the safe will be placed in your home.
Typical cost tiers associated with weight are arranged in four levels:
Tier One: 100-699 LBS
Tier Two: 700-899 LBS
Tier Three: 900-1199 LBS
Tier Four: 1200 LBS and over
And cost tiers associated with placement are classified in three levels: Garage Delivery, Main Floor Delivery, Stair Delivery.
Since this service level requires greater backend technology and information, in order to get a White Glove Delivery quote you need to fill out the following questionnaire and we will get back to you in about 2-3 business days.
Please keep in mind that if you wish to have your safe Bolted down or anchored to the ground you must add this information to your request.
You will be contacted by the installers to arrange a delivery date and time that best fits your Schedule.
It is assumed the location is accessible by tractor trailer semi and that the path to the final location is unobstructed and is composed of a relatively flat surface (for example, no grass).
Please check the “MUSTS” at the begging of this page to make notify us if your delivery has any special needs that might make this service level unavailable or imply an extra charge.