First, delete the prints you have programmed in so far, and try again with the tips below:
To delete all stored prints on the safe, first open the safe lid and wake the safe by placing your hand near the front of the keypad so all the keys light up RED. Then press and hold keys 3 and 4 at the same time until all the keys 1-6 light up and you hear a confirmation beep. Release keys 3 and 4 then enter your safe’s master code. The status LED and scanner will flash GREEN indicating the deletion of all fingerprints.
Tip 1! Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.
Tip 2! During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.
Tip 3! To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.
Let’s enrolled the first two prints in the safe. These prints will be recognized as administrative fingerprints and will be used to authorize additional users 3-20.
Step One: Open the safe lid, and wake the safe by touching the front of the keypad so all the keys light up RED.
Step Two: While safe is awake, quickly tap the program button to get the 1 key blinking. Place you fingerprint on the scanner and remove it when the status LED ring turns GREEN and you hear a confirmation beep.
Step Three: With the 2 key now blinking, place your finger on the scanner at a slightly different angle and remove it when the status LED ring turns GREEN and you hear a confirmation beep.
Step Four: With the 3 key now blinking, place your finger on the scanner at a slightly different angle for the third and final registration scan and remove it when the status LED turns GREEN and you hear a confirmation beep. This completes the enrollment for the first admin print.
Repeat these steps to enroll the second admin print.
Still having issues? Please email our support team at support@vaulteksafe.com for assistance. They would be more than happy to help you out!